IT Help Center
Support for SAFSIMS, Keedough, and NGIS digital systems.
Login & Access Issues
Having trouble logging in or accessing your account? We'll help you regain access quickly.
SAFSIMS Support
Get assistance with SAFSIMS platform features, navigation, or technical difficulties.
Keedough Support
Need help with Keedough digital wallet and payments? Our support team is here to help.
General Technical Assistance
For any other technical issues or questions about NGIS digital systems.
How Can We Help You Today?
Choose a category and submit a request. Our IT team will respond promptly.
Response Time
Within 24 hours on business days
Support Hours
Monday - Friday, 8:00 AM - 5:00 PM
Common Questions
Quick answers to frequently asked technical questions
How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions sent to your registered email.
What browsers are supported?
We recommend using the latest versions of Chrome, Firefox, Safari, or Edge for the best experience.
Can I access the systems on mobile?
Yes, both SAFSIMS and Keedough are fully responsive and accessible on mobile devices.